Terms and Conditions of Sale

Business Terms

Last updated: [31/10/2026]

Céphéide Joaillerie – Sole trader business operated by Marques Léa

Activity: Design, creation, and sale of fine jewellery.

Telephone: +33 6 69 91 47 42
Email: cepheide.joaillerie@outlook.fr

Publication Director: Marques Léa

SIRET: 901 836 387 RM 91

General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to purchases made by consumers through the Céphéide Joaillerie website, as well as to distance orders placed on the basis of a quotation.

The applicable terms and conditions are those in force on the date your order is placed.

Our Jewellery

Céphéide Joaillerie jewellery is handcrafted. Its essential characteristics, including materials, gemstones, dimensions and available options, are presented on each product page or in the relevant quotation.

The artisanal manufacturing process and the use of natural gemstones may result in slight variations in colour, texture, tone or shape from one piece to another. These variations contribute to the unique character of each piece of jewellery while remaining consistent with the characteristics described. Furthermore, photographs depict the jewellery as accurately as possible. However, colour rendering may vary slightly depending on the screen being used.

For bespoke creations, the specifications of the project are agreed together and detailed in the quotation before approval.

Orders Placed on the Website

Before confirming your order, you may review the selected items, their characteristics, prices and your contact details, and correct any errors where necessary. Confirming your order constitutes acceptance of these General Terms and Conditions of Sale and an obligation to pay the amount indicated. An order confirmation summarising your purchase will be sent to you by email.

Orders Based on a Quotation

Bespoke creations are subject to a quotation specifying the characteristics of the jewellery, its price and the agreed timeframe. The order is confirmed once the quotation has been accepted and full payment has been received.

Prices and Payment

Prices are expressed in euros and exclude delivery charges (except for deliveries within mainland France). VAT is not applicable pursuant to Article 293 B of the French General Tax Code.

The total amount payable, including any applicable delivery charges, is displayed before you confirm your order. Full payment is required when placing the order, using the payment methods available on the website or specified in the quotation.

The price charged is the price displayed when your order is confirmed. Any subsequent price changes will not apply to orders that have already been confirmed.

Depending on the delivery destination, customs duties, import taxes or customs clearance fees may apply. These remain the responsibility of the recipient if they are not included in the order total.

Manufacturing and Dispatch Times

Each piece of jewellery is handcrafted to order. Jewellery from the collection is generally dispatched within 18 calendar days, approximately two and a half weeks after order confirmation. Manufacturing may take up to a maximum of four weeks before dispatch.

For bespoke creations, the timeframe may extend to six weeks before dispatch. The applicable timeframe will be specified when the project is approved.

Transit time is additional to the manufacturing period. The delivery timeframe applicable to your order, including both manufacturing and shipping, will be communicated to you before you confirm your purchase.

If an issue arises that may delay your order, we will inform you promptly and provide you with an updated estimated delivery date, without prejudice to your statutory rights in the event of the agreed delivery timeframe being exceeded.

Secure Delivery

Your jewellery is shipped with tracking and delivered against a signature. All shipments are insured for their full value, using a service suited to jewellery and its destination.

Within mainland France, shipments are handled by La Poste using its Valeur Déclarée (declared value) service. Delivery generally takes 3 to 4 business days following dispatch. Your tracking number will be sent to you once your order has been dispatched, allowing you to follow the journey of your jewellery.

Delivery charges are displayed before you confirm your order. We invite you to check that your delivery address is correct and to notify us promptly of any errors.

Where delivery is carried out by a carrier appointed by us, Céphéide Joaillerie remains responsible for the jewellery throughout transit until it is physically received by you or by a third party designated by you, other than the carrier.

Delayed or Lost Parcels

If your parcel appears to be delayed or you experience any delivery difficulties, please contact us at cepheide.joaillerie@outlook.fr, quoting your order number. We will handle the necessary arrangements with the carrier and keep you informed of any developments.

In the event of confirmed loss, we will offer to have a replacement piece made and shipped at no additional cost, within a timeframe agreed together. Your rights to cancel the order and receive a refund, where the legal requirements are met, remain unaffected.

Damaged Parcel or Jewellery

If you notice any visible damage upon delivery, we recommend reporting it to the delivery driver and refusing the parcel if necessary. Please contact us promptly, providing photographs where possible, so that we can assist you. Accepting the parcel without making any reservations does not affect your statutory rights.

Complimentary Ring Resizing

If your ring does not fit, we offer complimentary resizing by up to two sizes larger or two sizes smaller, subject to technical feasibility. This offer does not apply to vermeil jewellery.

To benefit from this service, please contact us at cepheide.joaillerie@outlook.fr within 15 days of delivery, quoting your order number and specifying your desired ring size.

Your request must be submitted within this timeframe. The return of the ring to our workshop will then be arranged according to the terms agreed together.

The resizing service itself is complimentary; return and onward shipping costs remain your responsibility.

For adjustments exceeding two sizes, we will assess the available options and provide you with a quotation before carrying out any work. This service is optional and does not replace your right of withdrawal where applicable.

If the delivered ring does not correspond to the size ordered, any necessary adjustments and associated shipping costs will be covered by Céphéide Joaillerie.

Choosing the Right Ring Size

Our ring size guide will help you estimate your finger circumference. For a more accurate measurement, we recommend having your size checked by a jeweller before placing your order. If you are unsure, please contact us at cepheide.joaillerie@outlook.fr. We will be happy to guide you in your choice, taking into account the design you have selected.

Returns and Right of Withdrawal

For jewellery eligible for the statutory right of withdrawal, you have 14 days from receipt of your order to notify us of your decision, without having to provide a reason.

To do so, please email us at cepheide.joaillerie@outlook.fr, quoting your order number and informing us of your decision to withdraw from the purchase. We will send you the withdrawal form.

We will also provide you with practical return instructions. Your withdrawal does not require our prior approval and takes effect as soon as you notify us.

The jewellery must then be returned no later than 14 days following this notification, to the address we will provide.

Return shipping costs are your responsibility, except in cases of defects or non-conformity falling within our legal obligations.

Personalised and Bespoke Creations

The statutory right of withdrawal does not apply to jewellery made to your specifications or clearly personalised, including bespoke creations and jewellery engraved at your request.

The mere selection of a standard option offered in our catalogue is not, in itself, sufficient to exclude the right of withdrawal.

Engraved jewellery may nevertheless qualify for our goodwill return policy, as described below.

The exclusion of the right of withdrawal does not affect your statutory guarantees in the event of non-conformity or manufacturing defects, nor your rights in the event of non-delivery.

Condition of the Jewellery and Preparing Your Return

You may briefly try on the jewellery to check its size and ensure that it conforms to your order. This must be done carefully, without wearing the piece beyond the initial fitting.

To qualify for a full refund, the jewellery must be returned without any signs of wear, scratches, deformation or damage resulting from its use.

Please place it back in its original jewellery box and packaging, together with all accessories supplied. If the original packaging is no longer available, please use equivalent protective packaging to ensure safe transportation. The absence of the original packaging does not, in itself, affect your statutory right of withdrawal.

If the jewellery shows signs of diminished value resulting from wear or handling beyond what is necessary for a simple fitting, a deduction reflecting this loss of value may be applied to the refund, in accordance with applicable law. The amount will be assessed according to the condition of the jewellery, taking into account any work required, and will be explained and justified to you.

We recommend returning your item using a tracked, signature-required and fully insured shipping service covering the full value of the jewellery and authorised to transport such items. Please keep your proof of postage.

Goodwill Returns of Engraved Jewellery

Although jewellery engraved at your request is excluded from the statutory right of withdrawal, Céphéide Joaillerie offers a goodwill return option for catalogue jewellery personalised with an engraving.

Your request must be sent to cepheide.joaillerie@outlook.fr within 14 days of receiving your order. The jewellery must then be returned within 14 days of your request. It must be in perfect condition, with no signs of wear beyond a careful initial fitting, and must be returned with its original jewellery box and accessories.

A fixed fee of €40 will be deducted from your refund to remove the engraving and restore the engraved surface.

This fee applies solely to the removal of the engraving on a piece of jewellery that is otherwise in perfect condition. Return shipping costs remain your responsibility.

This option applies to engravings that can be removed without damaging the jewellery. Any exclusions will be specified before the order is placed. This option does not extend to fully bespoke creations or other specific forms of personalisation.

The €40 fee does not apply to the correction of an engraving error made by us or to the handling of a defect covered by statutory guarantees.

Refunds

Under the statutory right of withdrawal, the refund includes the price of the returned items as well as the original standard delivery costs, provided that the entire order is returned. Any additional charges resulting from the selection of a delivery method more expensive than standard delivery will not be refunded.

The refund will be issued no later than 14 days following notification of your withdrawal. However, it may be withheld until the jewellery has been received back.

We offer refunds by bank transfer, free of charge, once we have obtained your express agreement and bank details.

For goodwill returns of engraved jewellery, the same refund arrangements apply, with a deduction of €40 for engraving removal, subject to compliance with the conditions of this offer.

Statutory Guarantees and After-Sales Service

All our jewellery, including bespoke creations and engraved pieces, is covered by the statutory guarantee of conformity and the guarantee against hidden defects.

For any request, please contact us at cepheide.joaillerie@outlook.fr, quoting your order number, describing the issue encountered and, where possible, attaching photographs.

You benefit from the statutory guarantee of conformity for defects that appear within two years of delivery of the jewellery. For new goods, defects appearing during this period are presumed to have existed at the time of delivery, unless proven otherwise in accordance with the applicable legal provisions.

Bringing the jewellery into conformity will be carried out free of charge, by repair or replacement as provided by law, within a period not exceeding 30 days from your request and without causing significant inconvenience.

Guarantee Against Hidden Defects

You may also invoke the guarantee against hidden defects provided for under Articles 1641 et seq. of the French Civil Code. Any claim must be brought within two years of discovering the defect, subject to the applicable legal provisions.

Where the legal conditions are met, you may choose to keep the jewellery and obtain a reduction in the purchase price, or return it and receive a refund.

Maintenance and Damage Resulting from Use

Normal wear and tear, as well as damage actually caused by impact, misuse or improper care, do not in themselves constitute defects of conformity or hidden defects.

These provisions do not restrict your statutory rights. Each request is assessed according to the nature and origin of the defect.

If an intervention is not covered by a statutory guarantee, we may provide you with a quotation before carrying out any repair.

Intellectual Property

The designs, photographs, drawings, texts, logos and other content appearing on the website are protected by applicable intellectual property laws and belong to Céphéide Joaillerie or their respective rights holders.

Purchasing a piece of jewellery does not transfer any reproduction or exploitation rights relating to its design. Any reproduction or use requiring the authorisation of the rights holder must be subject to prior agreement, subject to the exceptions provided for by law.

Liability and Force Majeure

Céphéide Joaillerie is responsible for the proper performance of its obligations in accordance with applicable law.

In the event of force majeure within the meaning of Article 1218 of the French Civil Code, the obligations concerned may be suspended or the contract terminated in accordance with the applicable legal provisions.

We will inform you of the situation and its consequences for your order.

Damage resulting exclusively from improper use of the jewellery cannot be attributed to Céphéide Joaillerie. This provision does not restrict your rights under statutory guarantees.

Personal Data

Personal data collected in connection with an order is processed in accordance with the terms set out in our Privacy Policy, available at the bottom of the website.

This policy provides information about how your data is used, how long it is retained and how you may exercise your rights.

Complaints and Mediation

For any complaint, please contact us at cepheide.joaillerie@outlook.fr so that we can work together towards a solution.

If your written complaint does not resolve the dispute, you may refer the matter free of charge to the consumer mediator appointed for Céphéide Joaillerie, subject to the applicable legal admissibility requirements.

Recourse to mediation is optional and does not prevent you from bringing proceedings before the competent court.

Applicable Law and Disputes

These General Terms and Conditions of Sale are governed by French law.

If you reside in another country, this choice of law does not deprive you of any mandatory consumer protection provisions that may apply to your situation.

Any dispute shall be subject to the jurisdiction of the competent courts in accordance with the applicable legal rules.

Amendments to the General Terms and Conditions of Sale

These General Terms and Conditions of Sale may be updated from time to time. Any amendments shall apply to orders placed after they come into force.

Your order remains subject to the terms and conditions accepted at the time of its confirmation.