Delivery Information

Manufacturing and Dispatch Times

Each Céphéide Joaillerie piece of jewellery is handcrafted to order.

Jewellery from the collection is generally dispatched within 18 calendar days, approximately two and a half weeks after order confirmation. Manufacturing may take up to a maximum of four weeks before dispatch.

For bespoke creations, this timeframe may extend to six weeks before dispatch. The applicable timeframe will be communicated to you when your project is approved.

Transit time is additional to the manufacturing period and is approximately 3–4 business days within mainland France.

Secure Delivery

Your jewellery is shipped with tracking and delivered against a signature. All shipments are insured for their full value, using a transport service suited to jewellery and its destination.

Within mainland France, shipments are handled by La Poste Colissimo with Valeur Déclarée (declared value) insurance. Delivery generally takes 3 to 4 business days following dispatch. Your tracking number will be sent to you once your order has been dispatched, allowing you to follow the journey of your jewellery.

International Delivery and Customs

International shipping costs depend on the destination and the shipping method offered. The applicable amount will be displayed before you confirm your order.

Depending on the destination country, customs duties, import taxes or customs clearance fees may be charged by local authorities or the carrier. These charges remain the responsibility of the recipient if they are not included in the order total.

Delivery Delays, Loss or Damage in Transit

If your parcel appears to be delayed or you experience any delivery difficulties, please contact us at cepheide.joaillerie@outlook.fr, quoting your order number. We will handle the necessary arrangements with the carrier and keep you informed of any developments.

In the event of confirmed loss, we will offer to have a replacement piece made and shipped at no additional cost, within a timeframe agreed together. Your rights to cancel the order and receive a refund, where the legal requirements are met, remain unaffected.

If you notice any visible damage upon delivery, we recommend reporting it to the delivery driver and refusing the parcel if necessary. Please contact us promptly, providing photographs where possible, so that we can assist you.

Returns and Right of Withdrawal

For non-personalised jewellery from the Céphéide collection, you are entitled to the statutory right of withdrawal and have 14 days from receipt of your order to notify us of your intention to return the item, without having to provide a reason.

To do so, please email us at cepheide.joaillerie@outlook.fr, quoting your order number and informing us of your decision to withdraw from the purchase. We will send you the withdrawal form.

We will also provide you with practical return instructions. Your withdrawal takes effect as soon as you notify us, without having to wait for our confirmation. The jewellery must then be returned no later than 14 days following this notification.

Return shipping costs are your responsibility, except in cases of defects or non-conformity falling within our legal obligations.

Condition of the Jewellery and Preparing Your Return

You may try on the jewellery to check its size and ensure that it conforms to your order. This must be done carefully, without wearing the piece beyond the initial fitting.

To qualify for a full refund, the jewellery must be returned without any signs of wear, scratches, deformation or damage resulting from its use.

Please place it back in its original jewellery box and packaging, together with all accessories supplied.

If the jewellery shows signs of diminished value resulting from wear or handling beyond what is necessary for a simple fitting, a deduction reflecting this loss of value may be applied to the refund. This amount will be assessed according to the condition of the jewellery and any work required, and will be explained and justified to you.

We recommend returning your item using a tracked, signature-required and fully insured shipping service covering the full value of the jewellery and authorised to transport such items. Please keep your proof of postage.

Returns of Engraved Jewellery

Jewellery engraved at your request is not eligible for the statutory right of withdrawal applicable to non-personalised jewellery. However, Céphéide Joaillerie offers you the possibility of a goodwill return. Your request must be sent to cepheide.joaillerie@outlook.fr within 14 days of receiving your order. The jewellery must then be returned within 14 days of your request.

The jewellery must be in perfect condition, with no signs of wear beyond a careful initial fitting, and must be returned with its original jewellery box and accessories.

A fixed fee of €40 will be deducted from your refund to remove the engraving and restore the engraved surface. This amount applies solely to the removal of the engraving on a piece of jewellery that is otherwise in perfect condition. Return shipping costs remain your responsibility.

Refunds

Under the statutory right of withdrawal, the refund includes the price of the returned items as well as the original standard delivery costs, provided that the entire order is returned. Any additional charges resulting from the selection of a more expensive delivery method will not be refunded.

With your agreement, the refund will be issued by bank transfer, free of charge. It will be processed once we have received the jewellery and verified that it is in perfect condition.

For goodwill returns of engraved jewellery, the same refund arrangements apply, with a deduction of €40 for engraving removal, subject to compliance with the return conditions set out above.

Statutory Guarantees

Our return conditions do not affect your statutory rights, including the legal guarantee of conformity and the guarantee against hidden defects. These guarantees also apply to engraved jewellery and bespoke creations.

If you experience any issue with your jewellery, please contact us at cepheide.joaillerie@outlook.fr.

Full details of our guarantees and the applicable consumer mediation procedures are set out in our Terms and Conditions of Sale.